Privacy Policy for Repair Centre UK
GENERAL INFORMATION When you fill the quote form on our website or whenever you come to our West Kensington shop we ask you for some of your personal data. We need these data in order to contact you regarding services you have ordered with us. This document helps you understand what personal information we collect about you, how we collect it, what we use it for, and what rights you have regarding your personal data.- Personal data – what we collect and what we use it for When you select any service/quote from “Get your device repaired” link on our website we will ask you for your personal details like name, surname, email address and mobile number. When you come to our shop we will ask you for same data mentioned above or additionally – if you request delivery service – your address details. Whenever you want to pay by card over a phone we are obliged to ask you for your card details as well as for card holder address.
- Cookies and IP address Our Website uses cookies and similar technologies. By using our Website, you accept that we use Cookies as described below. Cookies are small pieces of information that the Website places on your computer’s hard disk, on your tablet or on your smartphone. Note that HTML5 introduced Web Storage that has a similar nature to Cookies, and that we therefore consider that as a Cookie in the following. Cookies contain information that the Website uses to make the communication between you and your web browser more efficient. Cookies identify your computer or device rather than you as an individual user. Third party Cookies are set by third party websites – not our Website.When you visit the Website, we register your computer’s IP address and browser settings. The IP address is the numerical address of the computer used to visit the Website. We collect this information so that we can trace the computer used in cases of misuse or unlawful actions in connection with visits to or use of the Website.
- For what purposes do we use your personal information We will use the information you provide to us to: – Provide our services to you, – Provide you with access to your profile, – Respond to your questions and quotes, – Notify you about the status of your repair, – Send you invoice, receipt, reports, – Send you our newsletters,
- On what legal basis do we process your personal data We need to process your personal information in order to: – Perform our contract with you (see Article 6.1.b of the GDPR) – Comply with our legal obligations (see Article 6.1.c of the GDPR) and operate an online review platform in compliance with, for example, the Unfair Commercial Practices Directive, ICPEN’s guidelines on online reviews and endorsements, The Consumer Protection from Unfair Trading Regulations 2008, The Competition and Markets Authority’s guidance on online reviews and endorsements, the Danish Consumer Ombudsman’s Guidelines on publication of user reviews, the Danish Marketing Practices Act etc. – Pursue legitimate business interests of our own related to operating the Website and providing our services to you, or to pursue the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (see Article 6.1.f of the GDPR). – For the establishment, exercise or defence of legal claims, where necessary (see Article 9.2.f of the GDPR)
- Disclosures We do not share your personal data, however we disclose your personal information to the following parties and in the following circumstances: – To allow third party vendors, consultants and other service providers to perform services on our behalf – To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities – To third parties in order for us to protect our operations or those of our affiliates – To third parties in order for us to pursue available remedies, or limit damages that we may sustain – To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our Website – To a third party in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).
- Our details and Data Protection Officer Company details: MOBILE AND PC OUTLET LTD 177a North End Road London W14 9NL Email: custcontact@repaircentreuk.com Phone : 0207 610 3103 Data Protection Officer: dpo@repaircentreuk.com
- External content Our Website contains links to other websites. Our inclusion of such links does not imply that we endorse those websites. We do not control the content of those third party websites, and assume no responsibility for the third party or their policies or practices. We encourage you to review the privacy policies for these third party websites because their procedures for collecting, handling and processing personal data will be different from ours.
- Data processors and transfer of personal information outside the EU We use external companies to maintain the technical operation of the Website and our services. These companies are data processors for the personal data for which we are the data controller. By accepting this Policy, you agree that we may also allow the data for which you are the data controller to be processed by these data processors. We have data processing agreements in place with the data processors and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this Policy, you authorize us to instruct the data processors to process data in accordance with the Policy and for the purposes of using the Website. The data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws. Some of these data processors and third party services are located outside of the European Union, such as in the US. You consent to us using data processors in unsecure third countries provided that there is a legal framework governing the transfer of your personal data and ensuring adequate protection of it, for example if the data processor is part of the EU-US Privacy Shield framework.
- Security measures We use reasonable organizational, technical and administrative measures to protect your personal information within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of the information you transmit to us. Emails sent via the Website may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.
- Access and insights into the personal data we have about you If you have an account on with us you can log in to your account and see what information we have about you. Simply go to https://repaircentreuk.com/myarea/
- Your rights If any of your data or other personal information that we have about you is incorrect or misleading, you can correct most of the information yourself via your account. We recommend that you make any the correction(s) yourself. Otherwise, you are welcome to ask us to assist with correcting your information. You may at any time correct or delete any content and personal information on the website. If your personal information changes, or if you no longer wish to appear on the website, you can update or delete the information by logging in to your account. If your account is deleted, all the data associated with your account will be deleted. In addition to the rights set out above you also have the following rights: – You also have the right to object to the processing of your personal data and have the processing of your personal data restricted. – In particular, you have an unconditional right to object to the processing of your personal data for direct marketing purposes. Simplly email us dpo@repaircentreuk.com
- Children’s information Our Website is not intended for children. If you become aware that a child under the age of 13 has provided us with their personal information, please contact us.
- Changes to this policy We reserve the right to make changes to this Policy. If you object to our changes, you can close your account. Your continued use of our Website after we publish or send a notice about the changes to the Policy will mean that you accept and agree to the updated Policy.